Returns and Claims

1. In which situations you will use the procedure

Refund - withdrawal from the contract

• The goods do not suit you and you wish to return them.

Complaints

• The goods have been damaged in transit.
• Something was missing from the shipment.
• You want to claim the goods within the warranty period.

2. What you can expect

• Return shipping is always free.
• You have 100 days to withdraw from the contract with us.
• Complaints are handled promptly, within 30 days of receipt at the latest.
• If you withdraw from the contract, we will refund your money within 14 days.

3. How to do it

• To request a refund or claim, please submit your request via the online forms above.
• Pack the goods well to avoid damage during transport.
• We will keep you informed about the status of the processing.